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- 4wd
- Accessories
- ATV
- Appliance
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- Brakes
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- Exterior
- Harley Davidson
- Heating & A/C
- Interior
- Jeep
- Lighting
- Performance
- PT Cruiser
- Replacement
- RV
- SUV
- Tires & Wheels
- Volkswagen

Home Products
- Appliance Parts
- As Seen On TV
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Internet Services
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Super Happy Shopper Ranking Criteria

	Super Happy Shopper Icons
The green smiling icon indicates a satisfactory level above average.
The yellow smiling icon indicates a satisfactory about average.
The red smiling icon indicates a satisfactory level below average.

Customer Service

In our humble opinion, customer service ranks even higher than prices when looking for a Super Happy Shopping experience. Supposing you pay a little more and the correct product is delivered on time with no worry or bother. To us at Super Happy Shopper this is far more important than having to go through the aggravation of dealing with an unhelpful customer service department when something goes wrong with your online order. By using our free service here at Super Happy Shopper you may even get the cheapest price and well as the best possible customer service.

A clear and concise customer service policy describes how and when a representative may be contacted and response times. Customer services should be provided to enhance the shopping experience, including a  phone number, an e-mail address, and a physical address. Service should be available for reasonably extensive hours (for example, 7 days a week for at least 8 to 10 hours a day). A Help or Frequently Asked Questions (FAQ) section should be available. Vendors should send an email confirmation of an order and notification of when items will ship. Any fees for additional services should be reasonable.

Good web sites:

• Offer 24/7 customer service on a toll-free telephone number.
• Send an email confirmation of an order and notification of when items will ship.
• Have extra services such as a live customer service chat feature, a low-price guarantee, providing free batteries for products needing them, and many other helpful features, such as online order tracking.

a. Toll Free Number

Why should you have to pay to find out about your order? You shouldn't. Find out long before placing the order whether the customer service department has a toll free number for you to call should you require information.

b. Response Time

Sure, they have a customer support telephone number, or even a toll free number to call... but how long to you have to wait before you get off the phone queue and get to talk to a human being? We call the online shopping web site's customer support line before you have to. With Super Happy Shopper you know what to expect.

c. Live Internet Chat Help

Another handy feature, especially if you are using a dialup Internet connection on your only phone line, is a live online chat feature. You don't have to hang up your Internet connection to use your telephone to call customer support; simply click on the live online chat link and you are instant messaging with one of the customer support people. You can browse their web site while you chat.

d. Hours Open

Indicates the hours that customer services operates. Expect a human being to answer the customer service telephone number during this time.

e. Languages Spoken

Super Happy Shopper does not assume everyone in the world speaks English and either should a good online shopping catalogue. After all, online means Internet and the Internet is worldwide. To offer excellent customer service various language may have to be spoken.

f. Warranty

Some online shopping web sites offer an additional warranty on the products they sell on top of the manufacturer's warranty that most likely comes with the product you have purchased from them. This indicates that they firmly stand behind the products they sell and don't merely refer you to the manufacturer should something be defective.

g. Return Policy

A clear and concise return policy includes all the details of returning a product for a refund. A full refund, rather than just a credit or an exchange, should be offered. The customer should not be subject to restocking or additional handling fees. The merchant should pay for return shipping if a wrong or a defective product was shipped by mistake.

Good web sites:

• Allow products ordered online to be returned to local retail stores, if possible.
• Meet or exceed industry standard for returns.
• Pay return shipping costs in all cases.

h. Price Guarantee

Often a good online shopping web site will offer a price guarantee: if you can find an advertised price lower than their own, they will meet or beat it. Usually some restrictions apply, but a price guarantee can ensure you that you are getting a good deal. If a online shopping web site does not offer a price guarantee it doesn't necessarily get a poor rating from Super Happy Shopper; the web site may have unbeatable low pricing.

i. Satisfaction Guarantee

There should be a 100% satisfaction guarantee that allows customers to return any item for any reason (unless prohibited by law) in a reasonable amount of time (a minimum of 30 days). If the industry standard for returns is less than a complete 100% satisfaction guarantee and has a reasonable basis (for example, music CDs and software can only be returned unopened), then sites should at least meet the industry standard.

j. Sales Tax

Depending on where the product is sold from and where you live, you may or may not get charged sales tax. Save money by using the free service provided by Super Happy Shopper

k. Frequently Asked Questions (FAQ's)

Use the Internet and get your questions answered instantly without having to wait on a phone queue or a return email by reading the frequently asked questions posted on good online shopping web sites. If you are asking the question the chances are that someone else has already asked the same question. Diligent customer service staff post these questions and answers for you to read online on their web site. Find out before you buy from Super Happy Shopper.

See also:

Safety

usability

Shopping System

Customer Service

Internet Service or Informational Web Sites

 

 

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