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Super Happy Shopper Ranking Criteria

	Super Happy Shopper Icons
The green smiling icon indicates a satisfactory level above average.
The yellow smiling icon indicates a satisfactory about average.
The red smiling icon indicates a satisfactory level below average.

Shopping System

The ordering process should be simple, logical, and should instil customers with the feeling that they ordered the product or service they wanted, at the price they intended to pay (an order confirmation page and email).

a. Shopping Cart

There are online shopping carts and there are bad online shopping carts. When using a good one you should be able to add and remove products from it, review your total purchase price at any time, and see any service, shipping and handling fees, for example.

b. Currency

This Super Happy Shopper rating indicates the type of currency accepted at the online shopping website. Other currencies can be used but will be converted into the currency indicated.

c. Account Creation

Some online shopping systems make it mandatory for you to create an account even before seeing any products. This type of system may be gathering as much personal information as it can and invading your privacy. The good online shopping systems allow you to create your account immediately before completing your purchase.

d. Shipping & Handling

A good online shopping catalogue ordering system should offer various types of shipping options including ground, air, same day, overnight, 3 day, international, etc. Also, there should not be an excessive handling fee on products being shipped.

A clear and concise shipping and handling policy describes shipping and handling costs and how many days it will take for products to be delivered. Web sites should offer various forms of shipping but the least expensive option should be the default option. Shipping and handling fees should be reasonably priced. Shipping and handling costs should be disclosed before the ordering process begins. Super Happy Shopper even lets you know which shipping companies the online shopping web site uses before shop. Our advise: stick with well known shipping companies and be a Super Happy Shopper.

Good web sites:

• Have relatively low shipping and handling costs.
• Have free shipping if an order is placed with a value over a certain amount.
• Have no additional charge to ship back-ordered items separately.
• Use well-known shipping companies.

 

e. Shipping Insurance

Another good aspect to a safe and reliable online purchase that can bring peace-of-mind is shipping insurance. Super Happy Shopper looks for offerings of shipping insurance, the cost involved, and whether it is provided by the merchant or the shipping company.

f. Order Processing

Does the online shopping system process your order in a safe and secure way to avoid credit card fraud? We find out and rate the ordering processing system.

g. Credit Cards

There is nothing so frustrating than finally finding exactly what you want, and at the last stage of the game finding out that the online shopping system doesn't accept your type of credit card. Use the Super Happy Shopper rating system to find out before hand and save yourself some time.

h. Other Payment Options

Don't have a credit card? Don't want to use your credit card online? Want to pay C.O.D. (C.O.D.)? Read the Super Happy Shopper ratings to find out about payment options before you shop.

i. International Orders

Some online shopping web sites only ship to the United States. Some to Canada as well as the U.S.A. Others will ship almost anywhere in the world. Find out before you shop, especially if you live in an out-of-the-way country.

j. Order Cancelling

There should be a a clear and easy way to cancel the order, both before and after placing it.

Good web sites:

• Offer an online shopping cart or other way to collect and hold items while shopping, without a customer having to register first. The shopping cart function should record product names, numbers, price, and keep a running subtotal (including shipping and handling costs).
• Indicate when an item is out of stock and delivery times will increase.
• Make it easy to alter the quantity of items ordered and easy to remove unwanted items.
• Have a simple and short order form.
• Make it clear what information on the order form is required and which fields can be left blank.
• Identify inform the online shopper about any missing information on the order form.

k. Order Tracking

Many of the better online shopping web sites have a way for you to monitor the progress of your order as it is received, payment is secured, and it is shipped. This very handy system can satisfy your curiosity as to the status of your order without having to phone customer support.

See also:

Safety

usability

Shopping System

Customer Service

Internet Service or Informational Web Sites

 

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